I wish my clients would watch this
Overview: Player makes video of EA Gamesâ€™ Tiger Woods golf showing Tiger playing on water. Not good. EA games respond with their own video.
Result: Awesome WoM and a problem nicely brushed under the carpet. â€œThatâ€™s the way to do itâ€.
There seems to be an inherent coolness about responding to problems via social media. At this stage in its lifecycle, brands who address customers using social media show that they are prepared to do something different, go just that little bit further to get their message across. At the moment I think customers appreciate this effort much more than we think.
Why donâ€™t you give it a go?