Sep 4, 2007
Letting go of your brand and customer service are the new marketing tools for the Web 2.0 age
Fantastic presentation by the people at people-powered satisfaction (used by Pownce). Chances are the embedded flash won’t work so follow the link.
Turns customer service into an engagement and relationship-building process - not just a question-answering one.
Tags: pownce, satisfaction, web 2.0
Leave a Reply